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Toil is the kind of work tied to running a production service that tends to be manual, repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as a service grows.
The Automation Stack
As you can see in the diagram below, there are many layers in the automation stack found in a modern operations engineers toolkit. In this blog, we are going to going to focus on the top layer, an area which is rapidly emerging as a focus for innovation, ‘event-driven automation’.
Firstly, what do we mean by an “event”? In ITIL terminology an “event” is a “change of state that has significance for the management of an IT service or other configuration item (CI)“. This is just a fancy…