The name “kiosk mode” is slightly misleading, because all sorts of devices that aren’t kiosks run in kiosk mode. Point of sale systems, self-checkouts, interactive digital signage, and a lot more all run in kiosk mode to ensure that devices display an organization’s app — and in most cases — only that app. It’s powerful for both the end user experience and security, but it’s not without its own limitations for the departments that manage these devices.
One of the primary drawbacks of kiosk mode is that notifications are locked down. That made features, such as Esper’s bug report, a bit counterintuitive to use. Users had to switch devices out of kiosk mode and into multi-app mode to execute a bug report. Not only was this a meticulous process, but seconds count when a problematic device acts up in the field. Fortunately, that is a thing of the past and users can now initiate bug reports any time — even in kiosk mode.
Now, devices in…
